A Georgia native now residing in Silicon Valley, I consider myself a life-long learner and risk-taker - a constant cycle of failing fast and personal growth. I thrive in uncertainty, exploring new ideas, designing a cohesive vision, and executing relentlessly.
Today, I'm currently at the intersection of product, engineering, and user experience. I'm passionate about building solutions that have a positive impact and even more so when I get to build them alongside incredible talent. Feel free to reach out if you'd like to learn more about my experience, create something amazing together, or just want to have a chat.
Let's get to work.
Working...
Responsible for conducting, analyzing, and improving product and engineering metrics across dCX properties (Now Learning, Impact, and Now Support), improving average application performance and deployment frequency by 26% and 58% and reducing change failure rate and cycle time by 77% and 66%. Led the development and execution of the dCX Product Operations initaitive, building a Unified Support Model, dashboards, and processes to improve incident prioritization, monitoring, and remediation, resulting in a 10x improvement in MTTR and 0 aged incidents. Managed financial operations including API license renewals and the procurement and delivery of 50+ contract workers.
Project Manager for engineering teams (LXP & Platform, Now Learning Training), leading SAFe rituals and resolving blockers to deliver features such as Partner Enterprise Training Agreements, AI Search, and ML Recommendations. Strategized and oversaw E2E, UAT, and performance testing efforts, managing dashboards to track and resolve defects.
Creating educational videos catered towards business and product strategy to learn from some of the most influential companies in the world.
